Refund & Cancellation Policy

1. GM Subscriptions

AoI Tabletop Online currently offers annual GM subscriptions. Our GM tiers provide the same core GM functionality, with customers able to voluntarily select a higher contribution tier if they wish to provide additional support to the project and its charitable commitment.

2. Cancelling a Subscription

Where subscriptions automatically renew, you may cancel future renewal through the account or subscription-management facilities provided. Cancellation prevents the next applicable renewal payment.

Unless otherwise stated at the point of cancellation, you will normally retain access to your paid GM functionality until the end of the period you have already paid for.

3. Refund Requests

If you believe a payment was made incorrectly, accidentally or without your authorisation, or you experience a significant problem accessing the service you purchased, please contact us at hello@ageofinstinct.co.uk.

Please include enough information for us to identify the relevant account and transaction. We will consider reasonable refund requests fairly and in accordance with applicable UK consumer law.

4. Digital Services and Statutory Rights

Your rights regarding cancellation and refunds may depend on the nature of the digital service, when performance of the service began, and the circumstances of the purchase.

Where UK law gives you a statutory cancellation, refund, repair, repeat-performance or price-reduction right, this policy does not remove or restrict that right. Any information or consent legally required before immediate access to a digital service begins will be presented as part of the relevant purchase process where applicable.

5. Technical Problems

If you have paid for AoI Tabletop Online and a significant technical issue prevents you from accessing the paid service, please contact us first so that we have an opportunity to investigate and resolve the problem.

Where we cannot provide the service purchased, we will consider an appropriate remedy, which may include extending the subscription period, providing a partial refund or providing a full refund where appropriate and required.

6. Duplicate or Incorrect Payments

If you are charged more than once for the same intended purchase, or we have charged you an incorrect amount, please contact us. Once verified, incorrect or duplicate charges attributable to Age of Instinct will be corrected or refunded as appropriate.

7. Changing GM Tier

Because the Community GM, Standard GM and Supporter GM tiers provide the same core GM functionality, choosing a higher tier represents a voluntary decision to provide greater financial support.

If you select the wrong tier by mistake, contact us as soon as reasonably possible at hello@ageofinstinct.co.uk. We will consider reasonable requests to correct genuine purchasing mistakes.

8. Corporate and Team-Building Experiences

Corporate and team-building experiences may involve reserving a specific date and time. Any booking-specific cancellation terms, including any deposit, rescheduling or cancellation arrangements, will be clearly communicated before the booking is confirmed.

If Age of Instinct has to cancel an event and cannot offer an acceptable alternative date, payments made for the cancelled service will be refunded as appropriate. Any booking terms will operate alongside, and will not remove, applicable statutory consumer rights.

9. Processing Refunds

Approved refunds will normally be returned using the original payment method where possible. The time taken for funds to appear may depend on the payment provider or financial institution involved.

10. Chargebacks

If you believe there is a problem with a payment, we encourage you to contact us first at hello@ageofinstinct.co.uk so that we can investigate and, where appropriate, resolve the issue promptly. This does not prevent you from exercising any rights available through your bank, card provider or payment service.

11. Contact

For cancellations, refunds or payment enquiries:

Age of Instinct — D P Jamieson, Sole Trader
Email: hello@ageofinstinct.co.uk
Website: ageofinstinct.co.uk

We aim to handle genuine payment problems reasonably, promptly and fairly.